Customer Testimonials
My GMC Terrain suddenly started sputtering and losing power, so my husband scheduled an appointment for the next morning. When I arrived, Brad was friendly and quickly built rapport. I told him I had an extended warranty and provided the information needed to file a claim.
Later, Brad called to say the repair was covered but I would still owe $880. I was shocked because I’ve used this warranty before and have only paid the diagnostic fee for covered repairs. He explained that the warranty “only covers a small portion of our cost.” He also recommended my fuel system be ... Read More DealerRater - Jul 1, 2026
Mr. Joe Dieter helped me with my purchase, he was very kind and patient. The staff were also friendly as well.
First let me start off stating that I have been a customer of Gainesville Chevrolet since 2010. I am of a firm belief that in order to keep a vehicle in its best running condition that it needs to be maintained and repaired by a representative of the manufacturer. I have had 2 Saturns, a Chevy Traverse a Malibu, and a Silverado maintained by Gainesville Chevrolet. This includes all required and recommended services for the vehicles.
There have been a couple of times where my confidence has been challenged. The first was when I brought my 2008 Saturn Vue in for service and ... Read More DealerRater - Jun 20, 2026
Excellent communication and service. Very satisfied with purchase. Strongly recommend Davis GMC for future purchases.
Kind courteous, and worked with me to get my payment where I wanted it. A good experience overall..
The dealership was courteous when in taking my vehicle and kept me updated throughout my time there. The lounge area was comfortable and my vehicle was completed in the timeframe provided.
Helpful staff with full transparency regarding truck maintenance and repairs. Will be back in the future.
Rachel was very nice and helpful . Great service . Clean and comfortable seating area . We will definitely be back .
Awesome people easy to work with down to earth. Easy painless sales service department is very good
I have been a customer at Davis Chevrolet for many years. I have had all of my service work performed there. That is a statement in itself.
My 2022 GMC truck died in the street while visiting Gainesville. Called a tow truck under my roadside assistance plan and they took me to Davis Gainesville GMC service dept. I obviously did not have an appointment, just showed up, and Rachel explained everything, they would get to my truck that night or the next morning, that I had an open recall they would take care of at the same time and it would be no charge as it was part of the 'powertrain' warranty. Sure enough, next day I got a text at EXACTLY the time she told me it ... Read More DealerRater - Jun 7, 2026
Rachel is always wonderful,I followed her over from Mazda!You guys are lucky to have her!
Friendly staff, clean environment, great service Rachel is always a pleasure to work with and she deserves the recognition of being a great service advisor. Very knowledgeable and very efficient, always works to give the best service around.
Rachel was amazing very thorough made the process very easy totally satisfied with the work
Been buying and servicing vehicles there for several years. Wouldn't be doing it if you weren't treating us well. Getting tired and annoyed by 3,4,5 surveys after every visit. Particularly when we are told that anything ahead that anything other than "perfect or 10" means failure. It's a disservice and insult to intelligence to both your employees and customers.
Tyson in the Chevrolet Service Department was exceptional! He was very professional and friendly. He kept me updated on the service and pickup time.
Joshua is always helpful, very knowledgeable, and goes the extra mile to help. I continue to go to Davis Chevrolet even though I live in Summerfield. I drive the extra miles because Joshua goes the extra mile to help me.
James was extremely helpful in providing details of the vehicle prior to my visit, which made the process much more efficient. On the lot he was very helpful, patient, and put zero pressure on us. The experience was very enjoyable and my daughter is thrilled with the car we purchased for her.
As always our service was done quickly and timely. We will always use Davis Chev. for our service
Everything was great and quick. Had a great experience there and will return for my next one
Josh is my service writer and I am very pleased of how he keeps me informed of what is going on with my vehicle. Thank you Josh
Everything went well. Service was good. My truck got fixed. The service department was excellent.
unsatisfactory customer service. waited 4 hrs in waiting room.. was told it would take 2 hrs.waiting on part for car to be ordered. could have been ordered same day as appointment. was told by Rachel she would not be at work after giving her 3 dates to have car repaired. to this date still waiting for part to be ordered & car to be repaired. paid over $240 for diagnostics to be done. requesting to speak to general manager or regional manager.
They stood behind the truck they sold me. Very good job. Brad is an asset to your business. Thank you.
Great value for the service and they keep you informed of the progress of the service being done.
Joshua with the service department is great. He is always efficient and pleasant to work with.
Brad is a great asset to Davis Gainesville Chevrolet GMC. Customer oriented and very professional.
The entire experience was above and beyond my expectations. Tyson was ideal to work with, very professional.
Prompt Service upon arrival. Charges well explained. Good Communication about schedule and work performed. Great job.
Everyone was very kind and helpful in the process. Everything was explained clearly and it was an overall great atmosphere! I would definitely go back for my next vehicle! I will be recommending Gainesville Chevrolet to others!
Great, friendly and attentive service by Ryan. In and out in a very reasonable time for an oil change an tire rotation.
Great dealership awesome people to work with! First class all the way the sales manager and sales were top shelf!
Sharon was super helpful and respected my time. She went the extra mile during her lunch to make sure I had great service, while my child and I waited. She went through the optional services and explained what else I might need to eliminate any extra waits.
Everything was good until I left and the oil light was never reset. Now it seems I may have to take the time to go back and have it reset.
Customer service was great. Service was completed in a reasonable amount of time. Would recommend.
Very happy customer and have recommended this deallership ( Davis Gainesville Chevrolet GMC ) & the saleman ( Juan Gonzalez ) .
Rachel was great at helping my navigate my warranty for my flat tire and scheduled service. She kept me updated and worked hard to get the process complete within a timing fashion.
Brought my car in for preventative maintenance and a check engine light. Both were taken care of expertly by Sharon Keen with updates of the progress and completion of the job. Great experience as usual.
I had an intermittent problem, nothing serious. The service advisor took all the info and asked pertinent questions to pinpoint the problem as much as they could. On the way over to the dealership, it didn't act up once. The tech took the time and checked everything and hooked computers to it. They asked if they could drive the truck and see if they could find the problem, absolutely. It never acted up once. I thought they did absolutely everything they could have to get it to act up and I am very pleased.
Tyson is the best, I only still go there for Tyson, I’m not going to Mazda
Very pleasant working with Brad. Service was quick. Atmosphere was pleasant and waiting room was clean.
I've bought multiple vehicles from different dealerships in Florida but Juan at davis chevy was by far the best it was the fastest and very helpful buy I've ever done 10 outta 10
Brad was great in responding and answering my questions and setting up my service appointment.
I have purchased 4 vehicles from Davis over the last 5 or 6 years. Josh has always been my service advisor, and he does an excellent job.
Informed pleasant and to the point In and out quickly Need bench or chairs outside the wait room it was to cold
Josh is and always is helpful when scheduling and making appointments. Glad to have him as my contact person!
Tyson was great in helping my experience, even though it took several weeks (not the service departments fault) I was kept informed, questions were answered, and I was provided with a loaner vehicle.
My experience with the dealership was overall positive. The staff was professional, answered my questions, and kept me informed throughout the process. The transaction was handled efficiently, and I appreciated the customer service and attention to detail
We worked with Zach and had a great experience! We drove in from Jacksonville to buy our GMC 1500 and the drive was well worth it. We handled all negotiations prior to our arrival which made for the quickest and easiest car buying experience. Zach was great to work with, super knowledgeable, and made sure we got the deal we wanted. Very happy with our purchase!
Excellent, took me in quickly and able to correct my issue, will be returning for future service
Great service as always. Very professional. Sharon is very helpful and nice every time I visit.
Great service with great waiting lounge well stocked with coffee and snacks and restrooms were well kept
Has a great experience with the purchase of my Sierra. Cartland was great. Really appreciated his attention to detail and commitment to getting us the answers we needed.
Great service. Good employee. What more do you need to know. I've used this dealer for 30 Orson years and will continue to do so.
Very friendly staff. Informative and thorough. This is the only place I take my car
Great customer service. Would highly recommend to other truck owners needed service such as an oil change.
Everyone there, from Bobby, to Tyler, to Tim were very friendly and made sure every detail was taken care of with my new truck. The price was better than any other dealers I checked in my area. It was definitely worth the 100 mile trip to Gainesville. I would recommend that anyone looking for a new GMC truck check with them before buying.
This was my first time using this GMC service center since Davis took over. Under previous ownership I had issues. So far it has been a positive experience.
Working with Tyson went well. Tyson was great — informative, friendly and communicative. It was for my first oil change.
Rachel was my service advisor. She was extremely professional, kind, and kept me updated throughout my time at the service center.
Sharon is attentive, caring and knowledgeable. I enjoy her level of professionalism and experience with Chevrolet vehicles.
Good customers service I like The friendly staff courtesy and the snack/ drinks and able to watch a little tv why you wait etc
Efficient and knowledgeable Waited on my car for oil change and tire rotation. Fast and easy to get in and out
Was not pressed with the lack of communication. Would never buy another vehicle there ever
I did not use the service department, so my rating is based on the purchase of my vehicle, for that Juan was amazing and I couldn't be happier.
Great service team! Fast and reliable! They went above and beyond to make this experience painless as possible.
Better than anticipated, however, no top off of fluids with an oil change which was different.
Easy to work with. Delivered what we agreed on and on time. Well done Davis!
Amazing experience. Juan was great to work with. Very informative. Easy and quick in and out in a couple hours.
Good, polite service. Ordering needed part necessitated two visits. Repair expensive but no additional repairs suggested.
We were visiting from out of town and had an incredibly short timeline for our Suburban to be fixed. Even coordinating extended warranty, we got our vehicle back a day earlier than promised and were able to get back home when planned.
Courteous staff, Quality work, great customer service make it easy to choose Davis Chevrolet for my car care needs.
To be honest I made the sell of this vehicle the easiest sell possible.. all they had to do was have the vehicle and do the paperwork .. I got my own financing to purchase the vehicle.. they did a great job
Overall great experience. Got an oil change and a recall done in a pretty quick time.
Bryan was fantastic! My car broke down in Gainesville and was towed to Davis. I had to leave town, but Bryan handled everything over the phone, explaining the problems and keeping me informed of the progress. I really appreciated his understanding, patience, and dedication to a customer from out of town whom he had never met. Go Bryan! Go Gators!
I took my truck for service and received a negative response to my requests. I had a question about whether an item could be covered under a warranty and the manager said no but he would request from gmc to consider covering it. I never received a call back after 5 times of calling and leaving messages requesting a response.
Easy, clean, got what I went for. Friendly and I would buy from here again.
Online service reservations are quick and easy and also good work on my vehicle each time I visit.
They arranged for warranty coverage for shocks and support bars and complete the work faster than their initial estimate. Have no complaints whatsoever; this is the first time I have used them since the dealership changed hands (and locations).
Very friendly and professional staff. Nice waiting area. Work was performed in a timely manner.
Quick, efficient service from Davis Chevy. I was in and out quickly and my vehicle was done earlier then they estimated.
Service representative are great, the issue is with my truck. I now have to bring it back a third time because it's not getting fixed. Very frustrating...
Knowledgeable staff. Down to earth people who actually listen and understand the customer the made the entire buying process easy and enjoyable
Excellent dealership. Easy to work with. Juan understood what my concerns were and made sure that I was satisfied. I wished that I lived closer.
They keep you informed on whatever they are doing. They get the work done and have you on your way!
Brad was very helpful. It was easy to make an appointment. I got in and out in a reasonable amount of time.
Quick and outstanding customer service! Have been taking my vehicle there for a few years now and will not go to another dealership
I’m pretty upset with this last service. I wasted my time as the issue is not resolved and now I have to bring it back in. At this point, I should be getting a courtesy vehicle as it just ridiculous. I am told one system says my OnStar account is active as it should be another says it’s not, seems to me this issue should be a simple fix. Also, the coffee machine sucked, no matter what button you pushed cappuccino, cafe latte, it all made the same coffee. The snacks were not filled up and they were ... Read More DealerRater - Apr 26, 2026
Ryan kept me updated regularly on any updates and time to complete. Explained all issues thoroughly to me before proceeding.
Mark Wyatt really took care of all of my expectations and made sure my service work was completed perfectly. He’s awesome!
Need a real diesel mechanic the one they have is not able to diagnose a def tank problem
The mechanics may need more training in the electrical systems of a Buick. The waiting room is comfortable.
Great team and very nice facility, good overall experience. Our needs were met and we look forward to future interactions!
They failed to complete initial repairs and charged me a second time for labor that only needed to be done once. They downplayed and shrugged off my concerns about being charged for additional labor.
Excellent service as usual. We are repeat buyers of vehicles and have used the service department for repairs, multiple times. Cannot say enough about Davis Chevrolet!
Management and my salesman was very easy to deal with! Will be back for a new Colorado Trail Boss.
Scheduled way in advance first appointment for an oil change. It took 3 hours as I was waiting
Quick inspection of vehicle. Knowledgeable agent. Informed of needed maintenance. Friendly service. Happy with visit
Ryan is a good advisor very alert and kind, I'm glad that he took care of all my requests.
Dealership was great! Exceeded all of our expectations!! Jose and his staff were on top of Everything!